Frequently Asked Questions

What are your opening hours?


What are your opening hours? Consultations are by appointment only. Appointments can be made by contacting us. CLINIC OPENING HOURS Monday - Friday 9am - 6pm Please call or email us to book your session. At times, we might be unable to answer the phone, please leave your name & telephone number and we will return your call ASAP.




Is a health fund rebate available?


Please Note: Remedial Massage is claimable from most Health Funds. It is your responsibility to ensure that your health fund allows for you to claim the massage rebate. Different health funds offer different levels of cover depending on which package you have taken and your level of cover. Please contact your Health Fund if you are not sure about the rebate. Some health funds may require manual processing, so we will provide receipts to help you claim. Process private health claim through our HealthPay Terminal Process private health claim through our HealthPay Terminal




How do I book an appointment?


Please call us at 0425391013 or send us an email at stefania@healingwings.com.au to book your appointment. You can also book online the following services:

  • Reiki 60 minute session
  • Reiki 90 minute session
  • Astrology 90 minute session*
  • Astrology + Reiki 90 minute session*
Please Note: Healing Wings is a busy clinic and at times spaces may be limited. We recommend booking appointments days in advance to avoid disappointments. By booking an appointment with Healing Wings you are accepting the conditions of our cancellation policy. * Before booking online an astrology session please submit the form with your details and pay for your session. For more details please head this way




Do you have and appointment reminder system?


Healing Wings has a text message system to remind clients of their appointments and to confirm or reschedule it the day before. After receiving the text message, clients are asked to confirm or cancel the appointment ASAP. Each person is individually responsible for keeping their appointment or giving sufficient cancellation notice.




What if I need to cancel my appointment?


If you need to cancel your appointment please call Healing Wings at 0425391013 or send a text message to 0425 391 013 at least 24 hours before the booked time. Your massage appointment is reserved especially for you. No-shows, last minute cancellations, less than 24hr notice or missed appointment may incur a cancellation fee of 50% of the full rate. We realise that sometimes a sudden illness or emergency can prevent you from giving sufficient notice of cancellation. In such instances, please inform us and we will make every effort to mitigate the charges. Please understand that we are a small business and cancellation fees are used to compensate your therapist for her time. Due to the potentially significant financial impact of cancellations our policy must be enforced in all cases other than valid emergencies.




What time should I arrive for my appointment?


We ask that you arrive 5-10 mins early for your first appointment and 5 mins early for subsequent appointments. Healing Wings has an appointment system that helps both the therapist and the client. If a client is late for the appointment, it will cause all the other sessions to run late. As a courtesy to the next scheduled appointment, the session will be shorter for the client that has been late but the fee will remain the same as per the booking. We fully understand that sometimes being late is outside of your control. We will always do our very best to accommodate late arrivals by performing the most complete treatment possible in the time remaining. Unfortunately, arriving too late to perform the scheduled service will result in full charges (or equivalent deductions from gift vouchers). For this reason we recommend that you plan ahead for your visit to Healing Wings.




What types of payments do you accept?


We accept Cash, Amex, Visa, Mastercard & Debit card payments.





Consultations are by appointment only. Appointments can be made by contacting us. 

CLINIC OPENING HOURS

Monday - Friday  9am - 6pm

Disclaimer

The information provided on this site is intended for your general knowledge and education only and is not a substitute for professional medical advice or treatment for specific medical conditions. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition. The information on this website is not intended to diagnose, treat, cure or prevent any disease. Remedial massage is provided for the purpose of promoting relaxation and/or relief of muscular tension or associated problems. Remedial massage should not be construed as a substitute for medical examination, diagnosis, or medical treatment. Reiki is a simple and gentle, energy technique that may be used for stress reduction and relaxation and it is not intended to take the place of medical care. It is recommended that you see a licensed physician or licensed health care professional for any physical or psychological aliment. Astrology & Angel cards reading are for musing and inspiring thought and they are not intended to, nor should they ever take the place of professional services, including but not limited to medical, legal, financial, business and/or psychological service. Life coaching is a service that provides personal coaching to specific individuals and/or groups. Coaching is in no way to be construed or substituted as psychological counselling or any other type of therapy or medical advice. 

   |   stefania@healingwings.com.au.

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